Privacy policy

Information we process

• Account information recorded by the company to serve you, including your name, customer code, username and available contact details. Passwords are hashed; the app uses a session token for sign-in.
• Shipment and recipient details, addresses when supplied, package counts, weight, volume, status, dates, invoices, charges, recorded payments, balances and messages. Authorized company staff enter this information.
• The device token needed for notifications, device platform, language and message read status. Hosting and security systems may log IP addresses, request information and errors for operation and security.
• Information you choose to send to support, such as your email address and request content.

How we use information

To manage your account, shipments and recorded payments; display invoices and balances; send shipment updates, payment confirmations and company messages; respond to support; prevent unauthorized use and resolve errors.

The app displays payments recorded by the company. It does not request bank card details or process payments in the app. We do not use app data for targeted advertising or cross-app advertising tracking.

Service providers and sharing

We use Hostinger for application, database and file hosting; Google Firebase Cloud Messaging for notifications; and Apple services for iOS delivery when enabled. The website uses Cloudflare protection and content delivery where enabled. These providers process information necessary for their services, potentially outside your country.

Operational access is limited to authorized people and parties needed to provide shipping services or meet legal requirements. We do not sell your personal information.

Notifications and device storage

You can allow or disable notifications in device settings. Notification titles may appear on the lock screen depending on your settings. The app keeps sign-in tokens in secure storage and language, theme and update preferences in local storage. The website uses necessary session cookies for sign-in and form protection.

Retention and deletion

We retain information as needed to provide services, track shipments, maintain financial records, resolve disputes and meet legal obligations. Archived records and backups may remain for these purposes. Hiding an account, shipment or message does not permanently erase all associated records.

To request access, correction, deletion or account closure, email us with your customer code and request. We may verify your identity and will explain if information must be retained and why. Do not send your password.

Security and policy updates

We use HTTPS and access controls to protect information. No storage or transmission method guarantees absolute security. We publish changes to this policy on this page with an updated date.